I would like to pause my subscription. How do I do this?

Home > Existing Service User > Finance > Payments and Subscriptions > I would like to pause my subscription. How do I do this?

Please contact a member of the team via the Help Centre and they will be able to assist you.

Updated: Jul 13, 2021

Other Articles

I can't find a subscription with my e-mail address. What do I do?
I normally get free prescriptions. If I was prescribed hormones by you would I have to pay for them?
Can I ask for a refund if I think that a consultation was unnecessary, or wasn't good enough for me?
Having paused my subscription, I would now like to restart it. How do I do this?
Can I change my subscription payment date to a date that suits me better?
I have cancelled my subscription with my bank. Do I need to cancel with you also?
I am still being charged even though I am no longer using your services. How can I stop this from happening and get a refund.
I was having issues processing payment but it seems to have been resolved. How can I pay?
There was a delay in paying my subscription, but can I pay now. How should I proceed?
I have received a 'payment didn't work' notification but I have paid. How can I get a refund?